Payments and returns
PAYMENT METHODS
mado1984.com provides the following payment methods to be chosen at the time of completing the order:
- Payment by advance bank transfer (the details will be communicated via email at the end of the order)
- PayPal
- Credit card
Inside the package will be included the receipt and, if requested, the accompanying invoice relating to the order, with the detail of the products purchased and the relative prices of shipping costs, taxes depending on the country of belonging other than Italy.
It is possible to make supplies to companies, organizations, etc.
mado1984.com is not responsible for any fraudulent or illicit use that may be made by third parties of credit cards and other means of payment, when paying for products purchased on the website www.mado1984.com
SAFETY
The security standards used by mado1984.com to keep your personal information confidential, including data transmission through SSL (Secure Socket Layers), are the highest in the state of the art and constantly updated according to the latest developments in information technology. The minimum security measures indicated by the Privacy Code and subsequent amendments are therefore fully guaranteed.
COMPLAINTS
For any clarification or possible complaint you can contact us through the Customer Service Number of mado1984.com +39 081961302 by e-mail at the address: info@mado1984.com
The sales contract between the Customer and mado1984.com is understood to be concluded in Italy and regulated by Italian Law even by a foreign customer. For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of the municipality of Nocera Inferiore.
RIGHT OF WITHDRAWAL
Legislative Decree 206/2005 on the protection of consumers in matters of distance contracts, provides for the possibility for the consumer to exercise the right of withdrawal.
This right consists in the possibility, exclusively in favor of the consumer, to withdraw from the purchase unconditionally, that is without having to provide mado1984.com with any explanation of the products purchased from mado1984.com within a period of 14 calendar days from receipt of the goods.
mado1984.com will refund the consumer any sum already paid for the purchase of the products, with the exception of the costs of delivery and return of the purchased goods, which remain the responsibility of the Buyer.
The right of withdrawal can be exercised at any time after completing the purchase procedure and in any case within 14 calendar days, by communicating to mado1984.com the intention to exercise the right itself and providing the following data:
- invoice number and date or alternatively order number.
- in case of partial withdrawal, description and quantity of the products you intend to return
- bank details to which the refund will be transferred (CAB CODE - ABI CODE - BANK ACCOUNT). If the account holder is different from the invoice holder, this must be indicated.
The communication of withdrawal and the data requested above can be sent to mado1984.com in the following ways:
By sending an email to info@mado1984.com
By sending a letter by registered mail with acknowledgement of receipt to the following address:
The consumer must return the goods (in whole or in part) to the same address as mado1984.com within 5 days of receiving the goods.
The shipment of returned products can be made by any means chosen by the Buyer to the address of mado1984.com which, however, will not accept in any case return shipments with postage due or cash on delivery unless they have been previously approved by mado1984.com itself.
Once the products subject to withdrawal have been received, mado1984.com will promptly refund the sums paid by the Buyer, and in any case no later than 14 calendar days.
For the valid exercise of the right of withdrawal, the Consumer must comply with the following conditions and methods:
- the withdrawal may also be applied only to individual Products which are the subject of a single Sales Contract, without prejudice to the fact that the Consumer may not exercise the withdrawal only in relation to a part of the individual Product purchased;
- all Products for which the Consumer has exercised the right of withdrawal must be intact, as well as the original packaging, complete in all its parts including the packaging material, any seals affixed, as well as any accessory documentation;
If the Product for which the right of withdrawal has been exercised arrives damaged to mado1984.com, the latter will be required exclusively to notify the Consumer in order to allow him, where possible, to exercise his right of recourse against the courier chosen for the return of the products.
mado1984.com will not be liable in any case for damage, theft or loss of Products subject to return, until the Products have been returned. All risks will therefore be borne exclusively by the Consumer.
Items must be returned:
- properly packaged in their original packaging, in perfect resalable condition (not ruined, damaged or soiled) and equipped with all its accessories, instructions for use and documentation;
- provided with the transport document (present in the original packaging), so as to allow mado1984.com to identify the customer (Order number, name, surname and address);
- without obvious signs of use, other than those compatible with carrying out a normal test of the article. That is, they must not show signs of prolonged use (more than a few minutes) exceeding the time necessary for a test and must not be in such a condition as to not allow resale.
- at the following address: Madò di Domenico Marchino –Via Marconi, 14 – Angri (SA)
If the returned item does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.
Items must be returned in new or unused condition and contain all original materials included with the shipment.
All packages must be sent via a traceable method. We are not responsible for packages lost in transit. Please note that shipping charges are non-refundable.
Once the integrity of the returned Product has been verified, mado1984.com will refund the Consumer the entire amount paid for the Product/s under the Sales Contract subject to withdrawal, no later than 30 days after receiving them. The refund will be made using the credit card details provided by the Consumer when placing the Order, or by bank transfer to the coordinates indicated by the Consumer.
If the Consumer violates, in whole or in part, the provisions set forth in these General Conditions regarding withdrawal, the Sales Contract will remain valid and effective and mado1984.com will return the Products unduly returned to the Consumer, charging the latter the relevant shipping costs.
mado1984.com has the right to withdraw from each Sales Contract concluded by the Customer or Consumer, by giving the same written notice via email and registered mail with return receipt, as well as not accepting any Order from users or Customers who have engaged in irregular behavior, are suspected of conduct contrary to the law or are imposed by an order of a judicial authority.
ATTENTION: the right of withdrawal can be exercised only if the goods are perfectly intact in all their parts and not opened or used, carefully packaged in order to preserve the original packaging. Should mado1984.com receive damaged or tampered return items, or without having followed the aforementioned shipping precautions, it will not refund the amount paid for the purchase of the products.
mado1984.com guarantees the products against any defect.
WARRANTY AND RETURNS
If the Products or Services have a conventional guarantee recognized by the manufacturer, any faults, defects or non-conformities must be reported directly to the manufacturer as indicated on the Product packaging or in the illustrated brochure. Except for mandatory provisions of law, mado1984.com declares that it has no responsibility for product faults, defects or non-conformities. The guarantee for the Consumer pursuant to Legislative Decree 206/2005 remains intact.
In this case, the Consumer must report the defect found to mado1984.com Customer Service within 2 (two) months from the date of arrival of the product.
mado1984.com will make every reasonable effort to replace, at its own expense and within a reasonable time, the defective product. If this is not possible, or is excessively burdensome for mado1984.com, the Consumer will have the right to terminate the Sales Contract and, consequently, to obtain a refund of the sums paid for the purchase of the Product excluding shipping costs, excluding any further liability of mado1984.com, for any reason whatsoever.
If the Customer detects any discrepancies between what was ordered and what was received, and in particular, encounters any problem concerning the physical integrity, correspondence or completeness of the products received, he/she must promptly inform the Customer Service of mado1984.com within 10 working days. The Customer Service of mado1984.com will provide the necessary information to resolve the problem and, where possible, to ship the missing items, replace the defective items or refund them.
Please note:
Before shipping the product purchased by the Buyer, the mado1984.com Staff carries out quality control of the product, carefully and meticulously verifying that there are no manufacturing defects or scratches, also testing their moving parts.
Manufacturing defects are not attributable to wear and tear of the product due to use, but can be detected within a short time.
Accidental Breakages, Scratches, Breakages caused by the Buyer are not covered by warranty.